Shipping & Delivery

If you encounter any issues with your order, please always contact us first. We’re here to provide you with the best possible support. (info@ornanbike.com)

Shipping & Delivery

All of our wheel price(Road Aero Falcon 5 & Gravel Falcon 5) includes free shipping. It’s delivery-to-door service. For most of countries, we can provide free duty shipping service, so you can contact us to confirm whether your countries can be free duty before place order.

Packing time: Your order will be packaged and shipped within 48-72 hours (UTC+8 working days) after the order is placed. Your orders will be processed on the following business day if received on weekends or public holidays.

Shipping Options

We offer two shipping methods to accommodate your delivery needs, we’ll provide the tracking number to you after we ship your order.

●Standard Shipping:

For most countries, We’ll arrange to ship the wheels to you safely with reliable couriers and without any unwanted taxes or fees. For countries where tax/fees exemption is not applicable, we will try our best to minimize your payable expenses. Any unexpected related fees shall be borne solely by you, for which we shall not be held responsible.

Its delivery speed is relatively slow, It usually takes 12~25 working days and is shipped via DPD, EMS etc., please wait patiently. We will provide you with a tracking number for you to check the logistics status anytime.

●Express Shipping:

If you want to receive wheels ASAP, you can choose Express shipping method, It usually takes 5–10 working days and is shipped via FedEx, DHL,UPS etc.. Please note that if you select this shipping method, you will be responsible for import duties and taxes, plus an additional fee of USD 100. We will do our best to minimize the amount of import duties and taxes for you.

Package Tracking

We will send you tracking number via email 1-2 working days after we ship your order, and Please note that tracking information may not update timely until the package arrives in your destination country. This is normal, and your shipment is in transit as scheduled. If you’re worry, you can contact us (info@ornanbike.com) to learn about your package tracking status.

What should I do if the package arrives damaged?

Firstly, Always inspect the package contents before signing for delivery. If you notice external packaging damage, you may sign for the package with a “Damaged” notation. If the contents are visibly damaged, you may refuse delivery entirely. Please photograph all damage to both the packaging and contents, then email the photos and videos to  (info@ornanbike.com) Our team will work with you to find the best support.