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Refund and Return Policy

Refund and Return Policy

If you encounter any issues of your order, please always contact us first. We strive to provide you with the best possible support. (info@ornanbike.com)

Returns

Please note that we only accept return requests for orders placed through our official website. If your product was purchased from a dealer, please contact the dealer directly and follow the dealer’s applicable return policy.

Orders may be canceled before the product has been shipped or entered production. After an order is canceled, the payment will be refunded in full after deducting any applicable payment processing fees, including but not limited to credit card and PayPal transaction fees.

Once the product has been shipped, return or exchange requests must be submitted within 14 days after the product has been delivered and signed for.

Return rules

ORNANBIKE may accept return and refund requests if all of the following conditions are met:

  • The return request is submitted within 14 days from the date of delivery;
  • Proof of purchase is provided;
  • The product is in good condition and suitable for resale, with the original packaging retained, unused, and uninstalled;
  • All returned products must be inspected and approved by our after-sales service team.

Notes:

Customized products are not eligible for a 14-day no-reason return or refund.

If the return is due to personal reasons on the part of the customer, the customer shall be responsible for the return shipping cost. The specific shipping cost shall be subject to the rates charged by the selected courier service provider.

When processing the refund, applicable payment processing fees and any additional customs duties incurred for returning the product to China will be deducted.

If the product received is damaged, does not match the order, or is the wrong model due to our fault, the customer will not be responsible for the return shipping cost.

Refund Policy

After we receive and inspect the returned product, we will send you an email confirming receipt of the returned item and notify you of the refund review result.

ORNAN may take up to 7 business days to complete the return review and refund process. After the refund has been initiated, additional processing time may be required by the bank or payment institution.

Delayed or Missing Refunds

If you have not yet received your refund, please first check your bank account statement.

Then contact your credit card issuer, as it may take some time before the refund is officially posted. You may also contact your bank for further confirmation.

If you have completed the above checks and still have not received your refund, please kindly contact us by info@ornanbike.com.