Warranty

All ORNANINC Falcon 5 Series products are warranted to meet the brand’s standards for materials and workmanship.

ORNANBIKE provides a limited lifetime warranty for ORNANINC Falcon 5 Series wheelsets purchased through the official brand website(www.ucoolbike.com) or from officially authorized dealers. From the date of purchase and within the applicable warranty period, ORNANBIKE and its officially authorized dealers reserve the right, at their sole discretion, to repair or replace eligible products that meet the warranty conditions.

1. Warranty Definition and Scope

For the purposes of these terms, “limited lifetime warranty” means that, for a period of 10 years from the date of purchase by the original purchaser, ORNANBIKE warrants that the ORNANINC Falcon 5 Series wheelset will be free from defects in materials and workmanship under normal use. This warranty automatically expires after the 10-year period.

This warranty applies only to the original purchaser of wheelsets purchased through the official brand website or from officially authorized dealers. Warranty rights are non-transferable.

This warranty is provided in addition to any statutory warranty rights applicable in the country or region where the product was sold.

To the fullest extent permitted by law, any subsequent resale, repair, or replacement of the product shall not extend, renew, or modify the original warranty period.

1.1 Warranty Coverage

ORNANBIKE provides warranty coverage against defects in materials and workmanship for the following products and components:

• Carbon fiber rims: 10-year limited lifetime warranty
• Hub shells: 10-year limited lifetime warranty
• Freehub bodies, bearings, spokes, and ratchet systems: 2 years
• Rim surface finish: no cosmetic warranty is provided; coverage applies only to structural defects

1.2 Exclusions

This warranty does not cover the following:

1. Normal wear and consumable components, including bearings, freehub bodies, ratchet systems, and spokes;
2. Accidental damage, including but not limited to abnormal impacts, damage caused by sharp objects, crashes, pothole impacts, or other external forces beyond the brand’s control. For more information, please refer to the Crash Replacement section;
3. Improper use, including use beyond the product’s intended purpose, overloading, or modifications;
4. Improper installation or maintenance, including the use of non-original parts or failure to maintain the product as required;
5. Claims made by anyone other than the original purchaser;
6. Any indirect or incidental losses, including but not limited to lost work time, race entry fees, or related costs.

The warranty shall become void immediately under any of the following circumstances:

2. Warranty Conditions and Limitations

During the warranty period, if the product has a defect in materials or workmanship covered by this warranty, ORNANBIKE and its officially authorized dealers will provide free repair or replacement services for eligible products. The warranty period for any repaired or replaced product will continue from the original product’s warranty period and will not be restarted.

2.1 Warranty Claim Process

1. Keep the original proof of purchase and ensure that the product serial number is clear and legible.
2. Contact the ORNANBIKE team or your local officially authorized dealer, and provide product information and clear photos of the damage.
3. After the ORNANBIKE technical team or an officially authorized local dealer confirms that the issue falls within the warranty scope, the product must be sent to the designated address. The customer is responsible for the shipping cost to the designated address.
4. The repaired or replaced product will be shipped back to the customer. The return shipping cost will be covered by ORNANBIKE or the officially authorized local dealer.

Note: To ensure efficient and high-quality service, please remove all accessories before sending the product, including tires, inner tubes, rim tape, cassette, quick-release skewers, cycling computer magnets, and any other attached components. If the customer fails to remove these accessories in advance, ORNANBIKE and its authorized dealers shall not be responsible for any loss or damage to such accessories. Any labor costs incurred for removing accessories shall be borne by the customer.

3. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, except for the obligations expressly stated in this warranty, ORNANBIKE and its officially authorized dealers shall not be liable for any direct, indirect, special, incidental, or consequential damages.

Such damages include, but are not limited to, loss of expected profits, loss of use of the product, loss of revenue, costs of replacement equipment or consumables, third-party claims, and any property damage arising from the purchase or use of the product under any legal theory, including breach of warranty, breach of contract, negligence, or strict liability, even if the brand has been advised of the possibility of such damages.

ORNANBIKE and its officially authorized local dealers shall not be liable for delays in warranty service.

For any further questions, Please kindly always contact us first at email: info@ornanbike.com